jobs, professional services, manager from Red Canary

Team Lead, Application Platform Documentation

Penny Curtis — Wed, 03 Sep 2008 13:24:59 GMT

Location
Mississauga or Waterloo

About the Company
Analysts recommend them, investors buy them, and if you're Canadian - you brag about them.

With a history of developing breakthrough wireless email devices and connected enterprise solutions, Research in Motion is a world leader in mobile communications. As a global technology powerhouse, they continue to enjoy explosive growth.

The Opportunity
The Team Lead, Application Platform Documentation will manage a growing team of technical writers who produce documentation for BlackBerry mobile application developers.

In addition to planning, writing, and producing developer documentation, the team lead participates in department initiatives in areas such as content management, information architecture, training and mentoring, and quality, and usability.

The successful candidate must demonstrate strong technical and leadership skills to meet project commitments and customer expectations for high-quality documentation across a range of products and releases.

The team lead must work with the team to improve the overall planning and implementation of documentation activities, solicit and address feedback from customers and customer-facing teams, and set priorities for quality and process improvements.

Responsibilities

Manage the performance and development of team members through goal setting, performance reviews and feedback and provide ongoing leadership and support.
Assign projects and provide appropriate direction and support to team members to help team members succeed.
Develop and maintain relationships at various levels of the organization, as well as with external customers and partners, to foster collaboration across functional areas, set strategic priorities, standardize and streamline processes, and resolve conflicts.

Who Should Apply

Post-secondary education in professional writing, computer science, project management, or related field.
5+ years experience working on complex, technical product documentation for developers.
3+ years experience developing and leading high performing teams.
Demonstrated ability to manage multiple projects at the same time in fast-paced environments.
Excellent technical writing, technical editing, and information architecture skills.
Experience writing developer documentation for software development kits (SDKs).
Working knowledge of Java (TM); knowledge of Java 2 Micro Edition (J2ME) is an asset.
Experience working directly with customers through focus groups and interviews.
Experience with XML-based content management systems is an asset.
Familiarity with mobile communications networks.
Solid understanding of the software development process.

ADDITIONAL ASSETS

Working knowledge of enterprise programming (J2EE or .NET).
Experience producing or updating generated API Reference documentation.
Experience developing Java sample applications or sample code snippets.
Familiarity with corporate IT systems, such as web servers and relational databases.
Knowledge of network security and cryptography.
Knowledge of structured writing and XML authoring tools and the Darwin Information Typing Architecture (DITA).

Contact
To make an inquiry and/or to submit a resume, please contact: Penny Curtis

Intermediate Project Manager

Maggie Fox — Tue, 10 Jun 2008 13:07:45 GMT

Location: Dundas, Ontario

We’re nice. Seriously. We’ve all worked with enough jerks to know we don’t like ‘em, and are committed to a workplace that thrives on respect.

About the Company: Social Media Group is one of the world’s largest and best-known agencies devoted exclusively to helping business navigate the world of Web 2.0.

It’s a cool time to be us – we’re breaking new ground every day and working with some of the largest and best-known names in both Canada and the U.S., helping them understand the power of social media and the benefits of transforming communications from dictation to dialogue.

SMG is located in a restored 1830’s commercial building in Dundas, Ontario, which is approximately 45 minutes from downtown Toronto and well-connected by rail.

There’s a reason we’re located in this amazing (affordable, diverse, historic, creative, quiet, family-friendly, green and beautiful) community. Candidates contacted for interviews will have the opportunity to discover this for themselves – we only ask that you don’t tell anyone else!

Do you have a passion for and interest in all things Web 2.0, kick-ass communications skills and would describe yourself as a ‘perpetual student’?

The Opportunity: SMG is looking to hire the Best Intermediate Project Manager in the World.

We need someone to take ownership and manage some of our many projects from start to finish, leaving out not one detail and missing not one deadline (as well as holding the project team to the same standard).

You will ideally be a skilled and experienced (4 years’ plus) project manager or website producer with a marketing/communications/agency background and a passion for (and deep understanding of) the technologies and behaviours that drive the social media/online bus. This position reports to our Director of Project Management.

Because this is all so new, we’re not really expecting to find someone who’s formally worked in the social media space for a long period of time (let’s be realistic).

If you have a passion for and interest in all things Web 2.0, a great understanding of what’s going on out there, kick-ass communications skills and would describe yourself as a ‘perpetual student’ – that’s what we’re after.

Here’s what’s in it for you:

The opportunity to be a true social media pioneer – this is an amazing chance to be on the cutting edge of an exciting new space and make up the rules as you go along.
SMG is growing, managing to snag some of the biggest companies in North America as clients. There will be tons of room for (personal, professional) growth in the years to come.
We’re nice. Seriously. We’ve all worked with enough jerks to know we don’t like ‘em, and are committed to a workplace that thrives on respect.

We don’t do banner ads. At SMG it’s all social media, all the time; all of our projects are Web 2.0 driven

Here’s what we’d like to see in the successful applicant:

• Project Management excellence – you take control, you get things done on deadline, and everyone’s happy, including the client AND your team. We’re really not looking for a technical PM, but rather someone who can herd the cats and get projects in on time while keeping client objectives in mind and helping to ensure quality content. • Leadership skills – you know the difference between leading and managing, and you are committed to treating people respectfully. • Strategic thinker – we’re a small company that offers tremendous room for growth. If you’re a big thinker, this one’s for you. There will be lots of opportunity to engage in strategic planning and process development as we continue to break new ground in the social media space. • Communications skills – you need to be able to write well and explain stuff to people in a way that they will understand. Especially complicated stuff. • A passionate team player – we want you to be REALLY into working with us and our clients.

Who Should Apply:

Interactive Project Managers
Web-savvy marketers with team leadership experience
Interactive Project Co-ordinators who think they’re ready to make the leap

Sound like you? Please send your resume to: Susan Correa, susan.correa@socialmediagroup.ca Social Media Group 10 Ogilvie Street Dundas, ON, L9H 2S2 Only candidates selected for interviews will be contacted. Thanks!

Manager of Technical Support

Tue, 13 Nov 2007 20:34:02 GMT

Location Waterloo, ON About the Company This publicly traded US-based infrastructure software company specializes in securing online communications and accelerating business applications across the distributed enterprise. With more than 25,000 installations worldwide, Bluecoat is ranked #1 in the Secure Content and Application Delivery market. The Opportunity Take the reins of a challenging and important role that will exercise your leadership and organizational skills as often as it does your technical expertise. You'll lead a growing team of engineers (team growth is estimated at 500-600% in the next two years) as they manage support resources and delivery mechanisms for the East Coast- and possibly extending to Latin America in the future. Your job will be to champion productivity, quality and customer satisfaction. Effectiveness will be easy to prove in this metric-driven role where performance measurements are consistent and well-defined. Your team will look to you for the leadership and structure that come with strong management skills. Because you're so close to the customer, you'll also sit at the table with product design, adding your feedback and experience to feature or enhancement reviews and implementations. This opportunity has substantial latitude in day-to-day decision making, and the door to career growth is wide open. Responsibilities • Work with case management tools to ensure that support engineers provide case monitoring, status updates, documentation, notification, and customer communication • Maintain a thorough understanding of product architecture, technical components, and application functionality • Participate in product design and technical reviews related to new features or enhancements, providing product support and implementation feedback • Communicate to team members and management any factors affecting quality and/or service levels • Work with the NA and WW Support management team to ensure that standard process and procedures are utilized. • Ensure complete and accurate issue documentation • Investigate, develop and present formal and informal training • Oversee the processing of urgent issues from system engineers in the field • Provide innovative process improvement recommendations reducing support costs, complexity, and/or improving customer service levels • Report on operational metrics and provide improvement action plans as needed Who Should Apply • Experience working directly with customers in a high-tech, service-related position • Strong technical troubleshooting ability • Must be able to quickly learn new technologies • Strong organizational and customer service skills • Experience dealing directly with large Enterprise, Internet organizations • Flexible with the aptitude to manage multiple tasks in a fast-paced, dynamic environment while meeting critical deadlines • Ability to conduct scientific analysis of facts, information gathering, and create test plans • Strong verbal and written communication skills including the ability to interface with multiple organizations and management levels (end-users, Systems Engineers, Product Management, and Development) • Application and routing protocol knowledge including TCP, IP, routing, NAT, DNS, DHCP, HTTP, MMS, RTSP, FTP, IM, Sockets; TCP/IP skills are very important • Working knowledge of the interoperation of various remote access technologies - e.g. RADIUS, LDAP, NTLM, firewalls, etc. Cash and Prizes Base salary plus profit sharing. RSP plan, employee stock purchase plan and health benefits. Contact To make an inquiry or to submit a resume, please contact: Penny Curtis

Wanted: Best Project Manager in the World

Fri, 12 Oct 2007 18:23:56 GMT

Location Dundas About the Company Social Media Group is Canada's first full-service agency devoted exclusively to helping companies use social media tools and platforms as part of their marketing and communications efforts. It's a cool time to be us - we're breaking new ground every day and working with some of the largest and best-known names in both Canada and the U.S., teaching them about the power of social media and the benefits of transforming communications from dictation to dialogue. SMG is located in a restored 1830's commercial building in Dundas, Ontario, which is right beside Hamilton (approx 45 minutes from downtown Toronto) with rail links nearby and an average trip time, station to station, of 35 minutes in rush hour. We realize that this could be a deal-breaker for some candidates, but you don't know what you're missing. There's a reason we're located in this amazing (affordable, diverse, historic, creative, quiet, family-friendly, green and beautiful) community. Candidates contacted for interviews will have the opportunity to discover this for themselves - we only ask that you don't tell anyone else! The Opportunity SMG is looking to hire the Best Project Manager in the World. We need someone to take ownership and manage our many projects from start to finish, leaving out not one detail and missing not one deadline (as well as holding the project team to the same standard). You will ideally be a skilled and experienced (4 years' plus) project manager or website producer with a marketing/communications/agency background and a passion for (and deep understanding of) the technologies and behaviours that drive the social media/online bus. However, because this is all so new, we're not really expecting to find someone who's formally worked in the social media space for a long period of time (let's be realistic). If you have a passion for and interest in all things web 2.0, a great understanding of what's going on out there, kick-ass communications skills and would describe yourself as a 'perpetual student' - that's what we're after. Here's what's in it for you • The opportunity to be a true social media pioneer - this is an amazing chance to be on the cutting edge of an exciting new space and make up the rules as you go along. • Challenge yourself as you do things that no one before you has done. You'll have the opportunity to innovate and strategize as you move through project development, execution and wrap-up. • We're a (for now) small firm that is managing to snag some of the biggest companies in North America as clients. There will be tons of room for (personal, professional) growth in the years to come. • We're nice. Seriously. We've all worked with enough jerks to know we don't like 'em, and are committed to a workplace that thrives on respect. Plus we take Friday afternoons off in the summer and have a pretty decent benefits plan. Here's what we'd like to see in the successful applicant • Project Management excellence - you take control, you get things done on deadline, and everyone's happy, including the client AND your team. We're really not looking for a technical PM, but rather someone who can herd the cats and get projects in on time while keeping client objectives in mind and helping to ensure quality content. • Leadership skills - you know the difference between leading and managing, and you are committed to treating people respectfully. • Strategic thinker - we're a small company that offers tremendous room for growth. If you're a big thinker, this one's for you. There will be lots of opportunity to engage in strategic planning and process development as we continue to break new ground in the social media space. • Communications skills - you need to be able to write well and explain stuff to people in a way that they will understand. Especially complicated stuff. Who Should Apply • Web-savvy marketers with team leadership experience • Interactive Project Managers • Television or website producers • Web-savvy writers/editors with exceptional organizational/leadership skills • Interactive Project Co-ordinators who think they're ready to make the leap • Bizarre hybrids who can write really well, are really organized, have excellent leadership and client-side skills, and love social media Contact To make an inquiry and/or to submit a resume, please contact: Maggie Fox maggie_fox@redcanary.ca Partner www.SocialMediaGroup.ca 10 Ogilvie Street Dundas, ON L9H 2S2 905-628-4978 x22

Vice President of Professional Services

Tue, 15 May 2007 04:00:00 GMT

Location Toronto About the Company This privately held, VC-backed vendor of Systems Management solutions has a growing number of clients. Serving industries as diverse as Financial Services, Telecom, Oil & Gas, Technology and Managed Services, their technology enables cost-effective virtualization and consolidation. This company is winning deals based on rapid deployment and ROI, as well as through thought leadership in data-centre issues. The Opportunity Create the recipe for a partner-focused professional services organization choosing the ingredients and putting in place the training needed to create this integral piece of the company pie. After conquering new markets and customers through direct sales, this company is focusing on partner-based initiatives and is looking for a decisive leader to work with sales and the executive team to develop and execute 'train-the-trainer' programs that will help partners provide the service and support for the company's core product. Creation of the training tools, processes and infrastructure that will support activities of the Professional Services department are all part of your role, along with the maintenance of a high level of quality that your global customer base will come to expect. Who Should Apply You have 8 or more years of progressive professional services management experience or consulting experience, preferably in the Systems Management space. Your focus has been on partners – helping them resell products, selling services directly, and developing programs to help ensure that services are part of all partner deals. Strong leadership and people management skills along with experience building highly effective service organizations through channel partners are a necessity for this role - you'll be jumping in with both feet right from the start. You have a thorough understanding of the metrics that drive a professional services organization - with the track record of 100% customer satisfaction and above average profit margins to prove it. Contact To make an inquiry and/or to submit a resume, please contact: Heather Holmes

Client Services Manager

Mon, 30 Apr 2007 04:00:00 GMT

Location Cambridge

About the Company Recognized as one of the Branham Group’s ‘25 Up and Comers’, Medshare gives home health care agencies a complete information-and workflow management system – automating administration, improving collaboration, and supporting mobile users. Strong executive leadership, fresh funding and new clients have seen them grow into a new location and expand their team. As Canada’s baby boomers age, companies like Medshare are well-positioned for success.

The Opportunity Coach and lead an implementation team of professionals as they deploy mission-critical Health Care solutions across Canada, Develop methodologies and procedures that meet immediate client needs. Ensure that projects can scale to meet demand.

Reporting directly to the President, you’ll apply your knowledge of the health sector and home/community, sharing your expertise in agency systems, administrative and clinical issues, culture, and budgetary issues.

And do it all for a fast-growing company with a promising future.

Who Should Apply

Core Competencies: Positive Attitude – Leadership – Business Analysis – Teamwork – Planning – Organising – Analytical Ability – Communication – Interpersonal Skills – Organisational Awareness Influencing – Flexibility – Judgement – Decisiveness – Computing savvy – results driven.

Experience: Participation in the delivery of mission critical Health Care IT systems – Comprehensive understanding of the Ontario health sector – Significant experience in health sector, ideally in a nursing, or health management role – Project experience, ideally in the healthcare environment – Coaching and change management experience.

Qualifications: —Diploma in Application Systems Development or Degree in Computer—Science OR Professional health certification in nursing, therapy or similar health qualification —Project management certification (PMP preferred) —Two (2) years experience as a project manager in the IT industry —five (5) years experience in the IT industry

Performance Measures: —Delivery, and implementation of a quality oriented software deployment methodology —Measuring and meeting project timelines —Diploma in Application Systems Development or Degree in Computer Science OR Professional health certification in nursing, therapy or similar health qualification —Project management certification (PMP preferred)

Other Requirements: —Must have reliable transportation i.e. own vehicle —Some travel required to attend out-of-town meetings, meetings with clients, etc.

Contact To make an inquiry and/or to submit a resume, please contact: Medshare

Director, Program Management

Mon, 29 Jan 2007 05:00:00 GMT

Location Ontario About the Company Withheld The Opportunity • Work with VP of Product Planning to develop the product vision and roadmap for in-store kiosk, and any future web-based channel • Work with the rest of the Product Planning team to collect, generate, and prioritize product vision, requirements, and priorities • Work directly with Project Managers, technical teams, and internal customers to ensure that product release schedules are delivered on scope and on time • Work closely with the technical teams to provide strong judgment and direction when making feature/functionality/schedule trade-offs • Apply tools, programs, methodologies and best practices for the improvement of the product planning process • Provide direction and coordination within cross-functional teams for the delivery of current and future product releases • Contribute strongly to information architecture, UI design, and site usability • Work to insure all areas of the business are prepared for releases - fulfillment, Customer Service, Merchandising, etc. • Develop external relationships with business partners to implement and improve site offerings • Continuously monitor market needs and customer requirements, taking into account future technology developments, competitive products & services and the changing requirements of our customers • Maintain an in-depth knowledge of current Internet trends including UI, technologies, vendors (3PL), order management and fulfillment services, and tools. Who Should Apply • 10 – 15 years of product planning/management or program management experience with Internet and/or enterprise software applications • Proven ability to develop and deliver high quality products on time and within budget • Excellent verbal and communication Skills - must be able to clearly write documents targeted at various stakeholders • Must be a strong problem solver able to deconstruct complex problems and drive the product team to arrive at effective and actionable solutions Contact To make an inquiry and/or to submit a resume, please contact: