Location
Waterloo, ON

About the Company
Research In Motion Limited® (RIM)® is a world leader in the mobile communications market and has a history of developing breakthrough wireless solutions. RIM’s portfolio of award-winning products, services and embedded technologies is used by thousands of organizations around the world and includes the BlackBerry® wireless platform, the RIM Wireless Handheld™ product line, software development tools and software/hardware licensing agreements.

RIM is seeking driven individuals who can take their wireless data products to the next level in the global wireless market.

Are you ready to make a difference in the world of mobile communications with RIM?

The Opportunity
Reporting to the Vice President, Service Planning, Customer Support Operations (CSO), the Manager, CSO Communications will be responsible for the creation, management and delivery of integrated employee communication plans for all of CSO. In your role, you will provide expert and proactive communication advice, support and counsel to leaders throughout CSO on matters consequential to the organization. You will also lead a global team that supports the promotion of CSO’s vision, mission, culture, values and strategic business objectives to the CSO organization, while delivering World-Class Customer Support.

Responsibilities:

• Develop an annual CSO internal Communications Plan that aligns all communications with key CSO business objectives and supports organizational goals such as the provision of world-class customer support, employee engagement, the creation of new service models and offerings, the promotion of CSO as a key RIM business asset, etc.
• Oversee the work of the CSO internal Communications Team globally, keeping the team focused and their work aligned to CSO’s mission, vision, values and strategic business goals as well as the annual CSO Communication Plan.
• Lead key strategic CSO communications projects such as employee-wide initiatives; leadership communication; communication out to the rest of RIM; and communications measurement, among other CSO-wide projects as identified in the annual CSO Communications Plan.
• Promote the strategic importance of effective communication as a tool for leaders, employees and teams to successfully attain business objectives.
• Assist senior leadership team with communications matters and issues, as well as plans that support their business goals.
• Create communication channels and processes with other RIM units and services to ensure that teams understand CSO’s goals, mandates, products and services (RIM Marketing and PR, NOC, OD, etc).
• Help employees understand their role in the company’s performance and how they benefit from helping the company succeed.
• Connect employees to the marketplace in which the company operates, including marketplace trends, competitor information via relationships with corporate marketing.
• Provide global awareness of organizational goals and objectives and overall CSO culture and Brand through the use of various communication media.
• Help keep the CSO Communications Team motivated through the provision of leadership, mentoring and support.
• Promote continuous improvement and ensure Team objectives are on track and Key Performance Indicators are met.

Who Should Apply

• Post secondary education with further specialization in Marketing, Public Relations, Employee Relations or Communications, or equivalent combination of education and experience.
• Minimum 5 years in a team leadership role (Manager level minimum).
• Minimum 7 years’ experience in all aspects of Communications including strategic employment communication.
• Experience leading large global and virtual teams.
• Exceptional communication skills, both written and oral.
• Proven track record in producing high quality and effective employee communications and strategies.
• High degree of initiative, self-organization and self-management skills needed, in order to work with minimal direction while effectively responding to emerging issues.
• Strategic thinking and a desire for continuous improvement.
• Customer Service orientation.
• High levels of diplomacy, tact, objectivity and meticulous attention to detail.
• Motivated, resourceful, team player with proven troubleshooting and researching skills.

• Influence senior executives with regard to approach, tone, content and timely impact of employee communications.
• Develop multiple employee communication strategies and tactics concurrently in a dynamic fast-paced environment.
• Implement and manage organization wide communication initiatives through the utilization of strong project management and decision making skills.
• Build and maintain crucial business relationships with peers and business partners to achieve optimal results.
• Lead activities related to change management.
• Remain current on ever-changing technologies and business developments.
• Remain flexible and adaptable to RIM’s culture and constant evolution is a must.
• See large picture and address issues and offer recommendations for improvement, and position messages appropriately to influence broader opportunities.