Location
Waterloo, ON

The Opportunity
This is an opportunity to manage a growing team of technical communicators who produce sophisticated, client-side documentation for BlackBerry server administrators.

In addition to continuously improving the overall planning and implementation of documentation activities across the team’s portfolio of projects, you’ll help the team solicit and address feedback from customers and customer-facing teams, and set priorities for quality and process improvements.

You’ll lead department initiatives that include content management, training and mentoring, and manage and support the performance and professional development of team members through goal setting, performance reviews and feedback.

Who Should Apply
The successful candidate must demonstrate technical, personal, and team leadership to meet project commitments and customer expectations for high-quality documentation across a range of products and releases.

• 5+ years experience working on product documentation for technical audiences
• Experience managing documentation activities throughout the software development lifecycle
• Excellent technical writing, technical editing, and information architecture skills
• Experience writing administration documentation for server-based products
• Experience working directly with customers through focus groups and interviews
• Experience with XML-based content management systems is an asset
• Familiarity with Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise administration is an asset

About the Company

Analysts recommend them, investors buy them, and if you’re Canadian – you brag about them. With a history of developing breakthrough wireless email devices and connected enterprise solutions, our client is a world leader in mobile communications. As a global technology powerhouse, they continue to enjoy explosive growth.

Contact

To make an inquiry and/or to submit a resume, please contact: Penny Curtis