Location Toronto, ON

About the Company

Driven by talented technical and business professionals working out of a creative environment in the heart of downtown Toronto, Points.com makes it easy for consumers to consolidate, swap, earn, buy, share, gift and redeem miles and points from the world’s leading rewards programs and redemption partners.

Already working with a who’s-who of rewards accounts, Points.com is now collaborating with a few software companies that you may recognize: Microsoft and Google, and is expanding into Asia in 2008.

Reporting to the Director of IT Operations, you’ll work to anticipate and prevent transactional issues with Points.com’s international customers. You and your team will keep business processes (real time and batch), flowing correctly through Points International systems, including the company’s consumer-facing website, ASP and Hosted environments and new product implementations between Points and its partners. When problems pop up, you’ll need to attack them. Fast.

An Oracle and Unix expert, you’ll work primarily with internal stakeholders, driving initiatives aggressively and being the main point of contact for technical support across Points.com’s many programs and partners. You’ll also occasionally work with the IT teams of external partners.

This is an opportunity to step into a leadership role that’s crucial to the bottom line of a thriving company. Under your watch, a world-class support environment will help billions of transactions get from A to B. Sounds like something every resume should have.

Primary Responsibilities
• Provide leadership and prioritization for projects and day to day activities for a small team, proactively addressing transactional issues within the production environment across all platforms
• Daily monitoring of real time and batch, ftp and cron jobs transactional activities. Follow up with partners and internal Relationship Management team regarding file processing errors and file transfer issues
• Perform detailed investigation into root cause of transactional problems and recommend permanent solutions
• Work with key stakeholders to log, prioritize and action production transaction issues. Keep stakeholders informed of the status and confirm when a transactional issue is closed
• Participate in meetings and partner calls regarding production support issues and processes
• Identify and drive enhancement of monitoring of transactional activity across all environments and platforms via Sitescope monitoring tool or other programmatic means
• Establish processes and procedures that will create world class transactional support environment within Points International
• Create transactional activity and metrics reports for IT Management
• Eliminate manual processing of transactions by implementing automated methods
• Produce reports on transactional volumes, outstanding transactions, defects and other metrics on an ongoing basis
• Maintain a supportive, positive, open and honest culture

Who Should Apply
• Strong Oracle DBMS, PL/SQL, Unix and shell scripting together with ability to build simple and complex SQL queries and build transactional reports as required
• Practical knowledge of ftp, cron, batch and real time application processing within a J2EE environment, together with ability to build Java utilities for transactional support
• Knowledge of database design and data management
• Demonstrable analytical, troubleshooting and problem resolution skill sets
• Experience with Windows NT/2000, MS Office Suite, Visio, Crystal Reports
• Excellent ability to identify and lead initiatives to successful completion
• Excellent customer facing skills with ability to set and manage expectations of internal teams and external Partners
• Excellent team lead, written, organizational, documentation and communication skills
• Self-motivated, results-oriented with the ability to prioritize and manage project and day to day tasks
• Ability to work well in a fast paced, interactive team environment and meet aggressive timelines for production implementations
• Familiarity with Oracle, Weblogic (6 and up) and SunOne technologies
• Computer Science Degree or related experience and formal computer training
• Minimum 4 years experience in a transaction support role within a similar sized e-commerce environment, most recently 1 year as a Team Lead – Production support
• Knowledge of ASP based environments, Powerbuilder and Foxpro would be an asset

Contact
To make an inquiry and/or to submit a resume, please contact:
Penny Curtis