Are you good with ornery clients?

This position is about much more than simply answering the phone. You’ll interact daily with internal product managers and third-party vendors, troubleshooting technical issues (directly or through developers) and managing 2nd-level support tasks related to a host of cutting-edge applications that include:

• Mobile communications
• Social networking
• Games
• E-commerce

You’ll also wear a tester’s hat, diving into how applications function and interact with the company’s platform (yep, you’ll get paid to play games and break things) and preempt problems before they become thorny technical issues.

Flexibility and autonomy, in both a technical and professional sense, is a big part of the job. You’ll work four days on-site and one from home, with pager duty for half of each month.

Compensation and Future of the Position:
The company is young, profitable and growing, so career development is a given, offering you the chance to:

Evolve into a department builder and leader
Stay on as a resident technical guru—with pay increases that match your utter mastery of the company’s platform.

The compensation plan is better than excellent, with 100% benefit coverage, a very competitive salary, bonus, and equity for the right candidate.

This role offers the thrill of solving technical challenges for an ‘uber middleware’ platform and cool applications… with the added bonus (and responsibility) of being a dedicated resource that’s essential to both your employer and the enterprise client they enable.

No, the job doesn’t come with a cool hat

Problem-agnostic, you’re the kind of person who has the need (and ability) to find the answers, but knows when (and how) to frame a technical issue.

Now if only you could fix the slice in your golf swing! (Don’t worry, you’ll likely get some practice).

Your technical background includes:
• .NET, Java technical skills
• Experience with middleware products
Working experience in Windows and Unix troubleshooting
Server and software savvy
• Proven application of sound troubleshooting strategy under conditions of critical severity with large enterprise customers and/or mission critical organizations

Nice-to-have’s include a good understanding of database and middleware administration, knowledge of how online applications are built and deployed and experience supporting large customers and service partners

About the Company
Founded by two men who saw business opportunity in their differences, this company’s middleware platform helps ISPS focus on service selection instead of service deployment, offering a scalable, application-agnostic architecture that gives both internal resources and third-party service providers ‘plug-and-play’ latitude.

The company’s platform and value

Privately owned and profitable, this company cultivates and enjoys a humble, low-key, get-it-done-with-a-smile personality and the close client and employee relationships that flow from that philosophy.

The founders took lessons from how they were treated at big companies and offer excellent benefits, more than competitive salaries, and an autonomous work environment.

Join the company as it brings its expertise and robust product into both established and emerging markets.

Contact
To make an inquiry and/or to submit a resume, please contact: Heather Holmes